We’ve all been locked out of our online accounts before. But if this happens to you on Facebook, beware of a scam that’s going around.
Apparently, if you search for “Facebook customer service” on Google, you will find a phone number to call. You will speak with a “live” person, but the problem is that it’s not Facebook you’re contacting.
A call center operator named “Steven”… says: “Thanks for calling Facebook.” He is pretending to be a Facebook employee.
[The caller] plays along and explains he is locked out of his Facebook account. He needs help getting reactivated.
“Steven” gives him very unusual advice: Go to a Wal-Mart or a Target.
“Just walk up over there and tell them to provide you an iTunes card. OK? And on the backside of that iTunes card there would be a 16-digit security code.”
…Steven continues: “You need to call us back on this same number and provide me that 16-digit security code so that I can activate that access and we’ll be giving you the password for your new — for your old account.”
This is a scam. The top Google search result for “Facebook customer service” led to a person asking for codes on iTunes gift cards. This is a well-known method of stealing from innocent people online.
Read more about it at NPR.